EXCHANGES AND RETURNS. RIGHT OF WITHDRAWAL
If wishing an exchange of size or return, the customer must make a request in a period of 15 days after receiving the order.
The products must be returned in its original packaging, with all its accessories (if it had any), and in perfect condition. In case of return, the shipping and returning costs will not be reimbursed (including customs fees).
For sale or outlet items, transportation costs will be deducted from the refunded amount.
In order to inquire about the procedure of exchange in your country or area, you can send an e-mail to [email protected] .
Reimbursement: Once received the products returned, the customer will receive the reimbursement for the same amount of the products purchased but the shipping and returning costs. The customer will not be charged for these costs when the reason for the return is due to defective products (in the cases that the return is not imputable to this part).
From PIEDRA we will proceed to the reimbursement under the same procedure as the one used for the payment within 72 hours since the confirmation of the received products in the warehouse.